F.A.Q

F.A.Q

I'm back to the usual mountain so it will take me most of the week to catch up again. As an asthmatic I am shielded so I will be using Whistl because they collect. I will send you a dispatch email when they collect. Please allow two weeks before chasing it. This is not a fast service and I may only post out once a week. All in house events are also cancelled until further notice. If you live outside the UK please note I have had to increase P&P rates. For card payments please see F.A.Q. page.

When you fill in the card details form it is sent to me in an encrypted email. It is NOT an instant payment. All you are doing is sending your card details for me to process the payment. When I manually process your payment I will update the status to 'Card payment completed'. If you want to pay instantly with your card you need to go through to Paypal and select the pay by card option there. You do not need a Paypal account to do this.

If you are a new customer please activate your account by clicking the link in the email you were sent. Check your junk folder. Once activated you will be able to log in as a returning customer. If you are a returning customer check you have typed your email address correctly.

Aurora Borealis. The rainbow coating applied to some beads.

Yes! If you order 10 x 10gm bags of any bead (except Delica, Tila and precious metal) we will send you 125gms - that's 25% extra FREE!

(For size 5/00  & 6/00 seed beads and size 5/00, 8/00 and10/00  triangles, there is already an option to puchase 125 gram bags.)

All the Delica  (excluding size 15 delica's 'DBS's) range are available in 50gm bags - simply order 4 x 10gm bags and we will send you 50 grams.
Tila, 24kt gold plated and nickel plated - please ask for details.

If a product is not in the web-shop, it generally means it's discontinued or we don't stock it. You may have an odd number as some suppliers don't use the exact Miyuki code. Send me an email with the details you have and I'll see if I can track it down for you. Last resort? Send me a sample!

The website stock control reflects what's available in the warehouse and there are a number of reasons why a product is marked as out of stock. It could be because it is out of stock in the warehouse. If this is the case email me to see if I have any here in the office. It could simply be taken down pending  a price update. Again, send me an email and I'll get it sorted asap. It could also be an error! Please tell me you want it and I'll find you some!

Added at checkout, postage is a sliding scale starting at £2.50 for orders under £100.

The full list of rates is shown on the 'Terms' page. (www.charismabeads.co.uk/page/terms)

We despatch most weekdays, usually around noon. Goods are shipped as soon as possible and usually within the 'Terms' page constraint.

The P&P is inclusive of complete order processing, mail bags, tissue paper, bubble wrap, boxes, petrol, parking etc. but you will never pay more than the original charged amount.

Possibly. Spraying with a fine varnish before use may prolong their life. See http://caravanbeads.biz/beadblog/archives/1947

We have three groups:-

UFO Beaders (standing for UnFinished Objects. This group meets once a month on a Monday between 2.00pm and 8.00pm at Charisma Beads.

PHD Beaders (standing for Projects Half Done). This group meets once a month on a Friday between 10.00am. and 4.00pm at Charisma Beads.

Saturday Beaders. This group meets once a month from 10am to 4pm on Saturdays when we hold our Open House day.

Dates for all meetings are detailed on our 'Events' page.